1. Second Consultation.
We do not offer “Free” ongoing consultation services, all follow up meetings, secondary calls and diagnosis or research to for a project are to be considered part of that project. Planning, estimating, advisements and diagnosis are part of our billable work.
2. Lead Time.
To ensure the highest quality in delivery and customer service we will stack projects in the order they arrived. Periodically, we experience a larger than normal volume of work requests. DS reserves the right to refuse to offer service in the event that our production queue is beyond capacity.
Our regular call time hours are from 9am-5pm Monday—Friday.
All invoices are due upon receipt unless an alternate payment schedule has been established. All deposits are non-refundable, and required prior to the commencement of any billable task.
5. Late fees.
Late fees will be applied to any invoice that goes unpaid beyond 30 days.
We reserve the right to charge a 5% late fee on any unpaid balance.
Late fees will be automatically applied to any sum total balance.
6. Intellectual Property.
All files created by DS are the intellectual property of DS. We reserve the right to display and distribute these files as we see fit, unless an ownership purchase agreement has been established with a client. Use-licenses and or transfer of ownership fees are available upon request.
All original work produced by DS is copyright property of DS. No work may be used with out permission.
If a client wishes to trademark their design, they will need to purchase a transfer of rights and exclusive ownership of deliverables. We can offer assistance with the trademark process if requested.
9. Reimbursable Expense.
Equipment; software; supplies; mileage; printing; postage; freight and shipping costs; outsourced photography; parking and tolls; and other job related costs.
10. Billable Tasks.
Travel, In person meetings, Phone Meetings, Face-Time / Skype Calls, Email Correspondence, File Sorting and Administrative. Creative Services including but not limited to: Art Creation, Graphic Design, Print Production, Photography Production, Video Production, Software Development, Tech Support, Web Maintenance, Copywriting, Art Direction, Strategic Planning, etc.
11. Liability Release.
Client assumes all liability for the use or display of any materials that may be copyright protected, licensed, or captured from the open web.
DS will make all attempts to flag and deny all use of both text and imagery that may not be legally used for commercial application.
If a client submits language or photography that are copied from another source, and may slip through our quality assurance, the client will assume all liability and legal infringement. In all cases DS, or it’s representatives, heirs and affiliates, may not be held liable for any losses.